These terms govern your use of heibaji. Please read them carefully before you register or place any bets. By creating a heibaji account, you agree to everything set out below.
Last updated: January 2025Key Points
A plain-language summary of the most important areas covered in the heibaji Terms and Conditions. The full legal text follows below.
You must be at least 18 years old to register on heibaji. One account per person is permitted. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.
All heibaji bonuses carry wagering requirements that must be met before withdrawal. Bonus abuse — including multi-accounting or exploiting promotions — results in bonus cancellation and possible account suspension.
Heibaji processes withdrawals to bKash, Nagad, and Rocket. Withdrawals require identity verification. Funds deposited via a specific payment method must be withdrawn to the same method where possible.
Collusion, match-fixing, use of automated betting software, and any attempt to manipulate game outcomes are strictly prohibited on heibaji. Violations result in permanent account closure and reporting to relevant authorities.
Heibaji provides deposit limits, session controls, and self-exclusion tools. Players who self-exclude cannot override the exclusion during the active period. Responsible gaming is a core commitment at heibaji.
Heibaji reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via email or an in-platform notification. Continued use of heibaji after changes constitutes acceptance.
Important: These Terms and Conditions constitute a legally binding agreement between you and Heibaji. By registering an account or using any part of the heibaji platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use heibaji.
These Terms and Conditions ("Terms") govern your access to and use of the heibaji platform, including the website at heibaji.app, the heibaji mobile application, and all associated services, games, and features. By accessing heibaji in any form, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them.
If you are registering on behalf of another person, you represent that you have the authority to bind that person to these Terms. Heibaji reserves the right to refuse service to any person at any time and for any reason consistent with these Terms.
These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions that heibaji publishes from time to time. In the event of a conflict between these Terms and any game-specific or promotional rules, these Terms take precedence unless the specific rules expressly state otherwise.
To register and use heibaji, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:
Age Verification: Heibaji takes underage gambling seriously. If we have reason to believe a player is under 18, we will suspend the account immediately and withhold any funds pending verification. If underage use is confirmed, the account will be permanently closed and any deposits returned minus any winnings generated.
Heibaji reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.
Each player may hold only one heibaji account. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and constitutes grounds for immediate closure of all associated accounts and forfeiture of any balances held within them.
When registering your heibaji account, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, valid contact details, and any other information heibaji requests during the registration process. You are responsible for keeping this information up to date.
You are solely responsible for maintaining the confidentiality of your heibaji account credentials, including your username and password. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, you must notify heibaji support immediately at [email protected].
Heibaji will never ask for your password via email, chat, or phone. Any communication claiming to be from heibaji that requests your password should be treated as fraudulent and reported to our support team immediately.
Heibaji accepts deposits via bKash, Nagad, Rocket, and other payment methods listed on the deposits page of the platform. Accepted methods and minimum deposit amounts may change from time to time; the current list is always available within your heibaji account.
All deposits must be made from a payment account that belongs to you. Heibaji does not accept deposits from third-party payment accounts. If a deposit is received from a payment account that does not match the name on your heibaji account, the deposit may be reversed and the account suspended pending investigation.
Currency: All transactions on heibaji are processed in Bangladeshi Taka (BDT). Amounts displayed in your heibaji account are in BDT unless otherwise stated.
Heibaji processes withdrawal requests to bKash, Nagad, and Rocket. Withdrawals are typically processed within two minutes for verified accounts during normal operating hours. Processing times may be longer during periods of high demand or where additional verification is required.
Before your first withdrawal, heibaji requires identity verification. You will be asked to provide a copy of a valid government-issued photo ID and proof of your payment method. This is a standard Know Your Customer (KYC) requirement and is required by our licensing obligations.
Withdrawal Holds: Heibaji may place a temporary hold on withdrawals where there is a reasonable suspicion of fraudulent activity, a chargeback dispute, or a breach of these Terms. We will notify you if a hold is applied and explain the steps required to resolve it.
Heibaji offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section. Where there is a conflict, the specific promotion terms take precedence.
Unless a specific promotion states otherwise, the following general bonus rules apply to all heibaji bonuses:
Bonus Abuse: Heibaji uses automated systems to detect bonus abuse, including multi-accounting, coordinated wagering, and low-risk wagering strategies designed to clear bonuses without genuine play. Accounts found to be abusing bonuses will have their bonuses cancelled and may be permanently suspended from heibaji.
All bets placed on heibaji are subject to the specific rules of the game or market in which the bet is placed, as well as the general betting rules set out here. By placing a bet on heibaji, you confirm that you understand and accept the applicable rules.
The following conduct is strictly prohibited on heibaji. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of all balances, and reporting to relevant law enforcement or regulatory authorities:
Zero Tolerance: Heibaji operates a zero-tolerance policy on fraud, collusion, and match manipulation. Any account found to be involved in these activities will be permanently closed, all funds will be forfeited, and the matter will be referred to the appropriate authorities.
Heibaji is committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, and we take seriously our responsibility to help players stay in control of their experience on heibaji.
Every heibaji account includes access to the following responsible gaming tools, available at any time from your account settings:
If you are concerned about your gambling behaviour, please visit the heibaji Responsible Gaming page for more information and resources. You can also contact our support team at [email protected] at any time.
All content on the heibaji platform — including but not limited to the heibaji logo, brand name, website design, game interfaces, graphics, text, and software — is the intellectual property of Heibaji or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the heibaji platform for personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to:
To the maximum extent permitted by applicable law, heibaji and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the heibaji platform, including but not limited to loss of winnings, loss of data, or interruption of service.
Heibaji does not guarantee that the platform will be available at all times, free from errors, or free from viruses or other harmful components. We will make reasonable efforts to maintain platform availability and to notify users of planned maintenance, but we cannot guarantee uninterrupted access to heibaji.
In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, heibaji's liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits heibaji's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
Heibaji collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using heibaji, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Heibaji will never sell your personal data to third parties. We share data only with service providers who assist us in operating the heibaji platform, and only to the extent necessary for those purposes. All data sharing is governed by appropriate data processing agreements.
Heibaji reserves the right to amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or through a prominent notice on the heibaji platform at least 7 days before the changes take effect, except where immediate changes are required by law or for security reasons.
Your continued use of heibaji after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using heibaji and may request closure of your account by contacting [email protected].
The date at the top of this page reflects when these Terms were last updated. We recommend reviewing these Terms periodically to stay informed of any changes.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to heibaji's operating jurisdiction. Any disputes that cannot be resolved through heibaji's internal complaints process will be referred to the appropriate regulatory body or arbitration service as specified in heibaji's licensing conditions.
Heibaji's internal complaints process is the first point of contact for any dispute. To raise a complaint, contact [email protected] with full details of your concern. Heibaji will acknowledge your complaint within 24 hours and aim to resolve it within 10 business days.
If you have any questions about these Terms and Conditions, or if you need to raise a concern about your heibaji account, please contact our support team:
For responsible gaming support, please visit the Responsible Gaming page. For general information about heibaji, visit the About Us page or check the FAQ.
Reminder: Heibaji will never ask for your password or full payment details via email or chat. If you receive a suspicious communication claiming to be from heibaji, do not respond and report it to [email protected] immediately.