Help Centre

Heibaji FAQ — Your Questions Answered

Everything you need to know about your heibaji account, deposits, withdrawals, games, and bonuses — all in one place.

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Account
Creating a heibaji account takes less than two minutes. Go to heibaji.app/register, enter your mobile number, choose a strong password, and verify your number with the OTP sent to your phone. Once verified, your account is active and ready to use. You do not need to submit any documents to register — verification is only required when you make your first withdrawal above a certain limit.
On the login page, click "Forgot Password" and enter the mobile number linked to your heibaji account. You will receive an OTP. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact our support team via live chat and they will guide you through the identity verification process to recover your account.
No. Each player is allowed one heibaji account only. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed without penalty.
Log in to your heibaji account and go to Account Settings. You can update your display name and email address directly. To change your registered mobile number, you will need to contact our support team and complete a short identity verification step to protect your account from unauthorised changes.
If you wish to close your heibaji account, please contact our support team via live chat or email. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account for responsible gaming reasons, we can also apply a self-exclusion period instead — see our Responsible Gaming page for more details.
Deposits
Heibaji accepts bKash, Nagad, Rocket, and direct bank transfers. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees. We are constantly working to add more local payment options, so check the deposit page for the latest available methods.
The minimum deposit on heibaji is ৳100 for bKash and Nagad. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.
bKash and Nagad deposits are credited to your heibaji account instantly in most cases. If your deposit has not appeared within 10 minutes, check that the transaction was completed successfully on your mobile wallet app. If the money left your wallet but has not appeared in heibaji, contact support with your transaction reference number and we will resolve it promptly.
Heibaji does not charge any fees on deposits. However, your mobile wallet provider (bKash, Nagad, etc.) may apply their own standard transaction charges. These are set by the payment provider and are outside heibaji's control. We recommend checking your wallet's fee schedule before depositing.
Withdrawals
Most heibaji withdrawals to bKash or Nagad are processed within 15 minutes. During peak hours or if your account requires additional verification, it may take up to two hours. Bank transfers typically take between 12 and 24 hours depending on your bank's processing schedule. VIP members receive priority withdrawal processing.
The minimum withdrawal amount on heibaji is ৳200. There is no maximum withdrawal limit for standard accounts, though withdrawals above ৳50,000 may require identity verification before processing. VIP accounts have higher withdrawal limits and faster processing times.
Withdrawals can be delayed for a few reasons: your account may need identity verification, you may have an active bonus with wagering requirements that have not been met, or there may be a temporary processing queue during high-traffic periods. Log in to your account and check the withdrawal status. If it shows "pending" for more than two hours, contact our support team with your withdrawal reference number.
Heibaji does not charge any fees on standard withdrawals. Your mobile wallet provider may apply their own receiving fees, which are outside our control. For bank transfers, your bank may charge a standard incoming transfer fee. We always send the full amount you requested — any deductions are applied by the receiving institution.
Bonuses & Promotions
The welcome bonus is automatically credited to your heibaji account when you make your first deposit. You do not need to enter a promo code. Simply register, make your first deposit of ৳100 or more, and the bonus will appear in your account within a few minutes. The bonus amount and terms are displayed on the promotions page at the time of your deposit.
Wagering requirements mean you need to bet the bonus amount a certain number of times before you can withdraw the bonus winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each heibaji bonus is clearly stated in the promotion terms.
Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements. Once the wagering requirement is met, the bonus converts to real cash that you can withdraw freely. Your real money balance and bonus balance are shown separately in your heibaji account so you always know where you stand.
Reload bonuses are offered to existing heibaji players on selected days of the week. Check the promotions section in your account to see current reload offers. Some reload bonuses are automatically applied on qualifying deposits, while others require you to opt in before depositing. VIP members receive exclusive reload bonuses not available to standard accounts.
Games
Yes. All heibaji games use a certified random number generator (RNG) that is independently audited by a third-party testing laboratory. The RTP percentages listed for each game are accurate and verified. No game outcome is manipulated — results are determined by the RNG before they are displayed on your screen. You can view the RTP for any game in the game information panel inside the heibaji lobby.
Live Baccarat has the highest RTP on the heibaji platform at 98.9%. Among fishing games, Royal Fishing leads with 97.5% RTP, followed by God Fish Slicing at 97.2% and Dragon Fishing 2 at 96.8%. Treasure Hunt slots offer 96.5% RTP. These figures represent the long-term average return across all player sessions.
Selected heibaji games have a demo mode that lets you play with virtual credits at no cost. This is a great way to learn the rules and mechanics of a new game before risking real money. To access demo mode, open any eligible game in the lobby and select "Try Demo" before choosing your bet size. Demo mode is not available for live casino tables or sports betting.
The D&T Ranking is a live competitive tournament where heibaji players compete against each other for weekly prize pools of up to ৳25,000. Your ranking is updated in real time based on your performance across qualifying games. The top-ranked players at the end of each week share the prize pool. You can view the live leaderboard and your current rank from the D&T Ranking page.
Security
Yes. Heibaji uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.
Use a strong, unique password that you do not use on any other website. Never share your heibaji login credentials with anyone — our support team will never ask for your password. Enable two-factor authentication (2FA) in your account security settings for an extra layer of protection. If you suspect unauthorised access to your account, change your password immediately and contact support.
Heibaji operates under an international gaming licence and follows strict responsible gaming guidelines. All games are independently audited for fairness. We are committed to providing a safe, transparent, and enjoyable gaming environment for all players. For more information about our licensing and compliance, visit our About Us page.
App & Mobile
The heibaji app is available for both Android and iOS. Visit the App page on our website and follow the download instructions for your device. The Android APK can be downloaded directly from our website — you may need to allow installation from unknown sources in your phone settings. iOS users can install the app via the link on the App page.
Yes. The heibaji website is fully optimised for mobile browsers on both Android and iOS. You can access all games, make deposits, and withdraw winnings directly from your mobile browser without downloading anything. However, the heibaji app offers faster load times, push notifications for new bonuses, and a smoother overall experience — especially on slower mobile data connections.
First, try closing the app completely and reopening it. If the issue persists, check that you have a stable internet connection. Make sure your heibaji app is updated to the latest version — outdated versions can cause compatibility issues. If none of these steps resolve the problem, uninstall and reinstall the app from the App page. For persistent issues, contact our support team with a description of the problem and your device model.

Why Players Trust Heibaji

Built for Bangladesh Players

Every feature on the heibaji platform is designed around what local players actually need — from payment methods to game selection and support.

Instant BDT Deposits

Deposit in seconds using bKash or Nagad. No currency conversion, no waiting — your heibaji balance is topped up instantly so you never miss a game.

Certified Fair Games

Every heibaji game is powered by an independently audited RNG. The RTP for each game is published openly so you always know your odds before you play.

24/7 Bengali Support

Our support team is available around the clock via live chat and email. You can reach us in Bengali or English — whichever feels more natural to you.

Mobile-First Platform

Heibaji is designed to run perfectly on Android and iOS. All games load fast on mobile data, and the heibaji app makes the experience even smoother.

VIP Rewards Programme

The more you play on heibaji, the more you earn. VIP members get faster withdrawals, higher limits, exclusive bonuses, and a dedicated account manager.

256-bit SSL Security

Your personal data and financial transactions are protected by bank-grade encryption. Heibaji takes your security seriously at every step of your journey.

About This FAQ

Everything You Need to Know About Heibaji

This heibaji FAQ page is designed to give Bangladesh players fast, clear answers to the questions that come up most often. Whether you are brand new to the heibaji platform or a regular player who has run into an issue, this page covers the full range of topics — from setting up your account for the first time to understanding how heibaji bonuses work and what to do if a withdrawal is delayed.

Getting Started with Heibaji

The most common questions we receive from new players are about the registration process and first deposit. Registering a heibaji account is genuinely simple — you only need a valid mobile number. There is no lengthy form to fill out, no documents to upload at the start, and no waiting period. Once your number is verified via OTP, your account is live and you can make your first deposit immediately.

For your first deposit, bKash is the most popular choice among heibaji players in Bangladesh because it is fast, widely used, and the transaction completes in seconds. Nagad and Rocket work just as well. The minimum first deposit is ৳100, which is low enough that you can try the platform without committing a large amount upfront.

New player tip: After registering your heibaji account, head to the promotions page before making your first deposit. Some welcome bonus offers are time-limited or require you to opt in before depositing. Checking the promotions page first ensures you do not miss out on the best available offer.

Understanding Heibaji Bonuses

Bonuses are one of the most frequently asked-about topics in the heibaji FAQ. The welcome bonus is the most generous offer on the platform and is available to every new player who makes a qualifying first deposit. Beyond the welcome bonus, heibaji runs regular reload bonuses, free spin offers tied to specific games, and cashback promotions for players who have had a losing week.

The key thing to understand about heibaji bonuses is the wagering requirement. This is a standard practice across all online gaming platforms — it prevents players from simply depositing, claiming a bonus, and immediately withdrawing the bonus funds without playing. Heibaji's wagering requirements are clearly stated in the terms of each promotion and are competitive compared to other platforms serving Bangladesh players.

Heibaji Game Questions

The heibaji game library covers fishing games, live casino, slots, sports betting, and table games. The most common game-related questions are about RTP, fairness, and how specific games work. All heibaji games use a certified RNG, and the RTP for each game is published in the game information panel inside the lobby. If you want to try a game before betting real money, look for the demo mode option — it is available on most slots and fishing games.

For fishing games specifically — which are the most popular heibaji games among Bangladesh players — the key to getting the most out of your session is understanding the weapon system. Different weapons cost different amounts of ammo per shot and have different damage multipliers. Starting with a mid-range weapon and targeting medium-sized fish consistently is a more reliable strategy than spending all your ammo on the biggest fish on screen.

Withdrawals and Payments

Withdrawal speed is one of the things heibaji players appreciate most about the platform. The vast majority of bKash and Nagad withdrawals are processed within 15 minutes. The only situations where withdrawals take longer are when an account needs identity verification for the first time, when a bonus wagering requirement has not been fully met, or during unusually high-traffic periods. If your withdrawal has been pending for more than two hours, contact support — it is almost always resolved quickly.

Account Security on Heibaji

Keeping your heibaji account secure is straightforward if you follow a few basic practices. Use a password that is at least eight characters long and includes a mix of letters, numbers, and symbols. Do not use the same password on multiple websites. Enable two-factor authentication in your account settings — this adds an extra verification step when logging in from a new device. And never share your login details with anyone, including people claiming to be heibaji staff. Our team will never ask for your password.

  • Use a strong, unique password for your heibaji account
  • Enable two-factor authentication for extra security
  • Never share your login credentials with anyone
  • Log out of heibaji when using a shared or public device
  • Contact support immediately if you notice any suspicious activity

Responsible Gaming on Heibaji

Heibaji is committed to providing a safe gaming environment. If you ever feel that your gaming habits are becoming a problem, we have a range of tools available — deposit limits, session time limits, cooling-off periods, and full self-exclusion. These tools are available directly from your account settings. You can also read more on our Responsible Gaming page. Gaming should always be fun — if it stops feeling that way, please use these tools or reach out to our support team.

Still Need Help?

Contact Heibaji Support

Can't find the answer you need in the heibaji FAQ? Our support team is ready to help around the clock.

Live Chat

The fastest way to reach us. Open live chat from inside your heibaji account — average response time is under 2 minutes.

Email Support

Send your question to [email protected]. We reply to all emails within 4 hours, 24 hours a day.

Help Articles

Browse this heibaji FAQ page for instant answers. Most common questions are covered in detail across all categories above.

Responsible Gaming

Need to set limits or take a break? Visit our Responsible Gaming page for self-management tools.

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