Heibaji is built for entertainment — not stress. We give every player the tools, information, and support they need to keep gambling fun, affordable, and firmly in their own hands.
Our Approach
At heibaji, responsible gaming is not a checkbox — it is a core part of how we run the platform. We know that for the vast majority of our players, betting on heibaji is a fun way to spend some free time, enjoy a fishing game, or follow a favourite sport. That is exactly what it should be. But we also know that for a small number of people, gambling can become a problem, and we take that seriously.
Heibaji has built a full suite of responsible gaming tools directly into every player account. These tools are free, easy to use, and available around the clock. Whether you want to set a spending limit, take a short break, or permanently exclude yourself from heibaji, you can do it yourself from your account settings — no waiting, no questions asked.
This page explains everything heibaji offers to support responsible gaming: the tools available to you, how to recognise when gambling might be becoming a problem, how to use our self-exclusion system, and where to find additional support. We encourage every heibaji player to read through this page at least once, even if you feel completely in control of your gambling right now.
Responsible gaming at heibaji is a shared responsibility. We do our part by providing the tools and information. You do your part by using them honestly and reaching out when you need help. Together, we keep heibaji a platform that Bangladesh players can enjoy safely for years to come.
Quick access: To access your responsible gaming tools right now, log in to your heibaji account and navigate to Account Settings > Responsible Gaming. All tools are available there instantly. If you need help, contact [email protected] at any time.
Responsible gaming means gambling in a way that is controlled, affordable, and enjoyable — where you decide how much time and money you spend, and where gambling does not interfere with your work, family, finances, or mental health. Heibaji supports responsible gaming by making sure every player has the information and tools they need to stay in that position.
Problem gambling, on the other hand, is when gambling starts to feel compulsive — when you chase losses, spend more than you can afford, hide your gambling from people close to you, or feel anxious or irritable when you are not gambling. If any of that sounds familiar, heibaji's responsible gaming tools and the self-assessment quiz further down this page are a good place to start.
Safety Tools
Every tool below is built into your heibaji account and available for free, 24 hours a day. No forms, no delays — just instant control over your own gambling.
Set a daily, weekly, or monthly deposit limit on your heibaji account. Once your limit is reached, heibaji will block further deposits until the period resets. Limits take effect immediately when reduced, and require a 7-day cooling-off period when increased — giving you time to reconsider.
Set a maximum session length for your heibaji gaming sessions. When your time is up, heibaji will display a reminder and, if you choose, automatically log you out. This tool is especially useful if you find yourself losing track of time while playing fishing games or live casino titles.
Set a maximum amount you are willing to lose in a given period on heibaji. Once your loss limit is reached, heibaji will prevent further betting until the period resets. This is one of the most effective tools for keeping your heibaji spending within a budget you are comfortable with.
Enable regular pop-up reminders during your heibaji sessions that show you how long you have been playing and how much you have spent or won. These reality checks help you stay aware of your gambling activity and make conscious decisions about whether to continue.
Need a short pause from heibaji? Use the Take a Break tool to suspend your account for 24 hours, 7 days, or 30 days. During this period you will not be able to log in, deposit, or place bets on heibaji. The break activates instantly and cannot be cancelled early.
If you feel that gambling has become a serious problem, heibaji's self-exclusion tool lets you permanently close your account for a minimum of 6 months, up to 5 years or permanently. During self-exclusion, heibaji will also suppress all marketing communications to your contact details.
Know the Signs
Problem gambling can develop gradually. Most people do not notice it happening until it has already affected their finances, relationships, or mental health. Heibaji wants every player to know what to look out for — in themselves and in people they care about.
If you recognise three or more of the warning signs listed here in your own behaviour, we strongly encourage you to use heibaji's self-exclusion tool and reach out to [email protected] for guidance on next steps.
Remember: Recognising a problem early is a sign of strength, not weakness. Heibaji's support team will never judge you for reaching out. We are here to help, not to lecture.
Chasing losses: Placing more bets to try to win back money you have already lost on heibaji or elsewhere, rather than accepting the loss and stopping.
Spending beyond your means: Regularly depositing more than you can comfortably afford to lose, or using money set aside for rent, food, or bills to fund gambling on heibaji.
Hiding your gambling: Lying to family members or friends about how much time or money you spend on heibaji, or feeling the need to keep your gambling secret.
Gambling to escape: Using heibaji as a way to cope with stress, anxiety, depression, or problems in your personal life rather than as a form of entertainment.
Inability to stop: Feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to cut down your time on heibaji.
Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social activities because of time or money spent gambling on heibaji.
Borrowing to gamble: Taking loans, borrowing from friends or family, or selling possessions to fund gambling activity on heibaji or any other platform.
Self-Assessment
This short quiz is not a clinical diagnosis — it is a private, anonymous way to reflect on your gambling habits. Tick any statements that apply to you over the past 30 days.
Step by Step
Self-exclusion on heibaji takes less than two minutes. Once activated, it cannot be reversed during the exclusion period — this is intentional, to protect you during a vulnerable time. Follow the steps on the right to get started.
If you have trouble accessing your account settings or need help activating self-exclusion, contact [email protected] and our team will process the exclusion on your behalf within one hour.
After self-exclusion: Heibaji will immediately close your account, return any remaining balance to your registered payment method, and remove your contact details from all marketing lists. You will not receive any promotional communications from heibaji during your exclusion period.
Visit heibaji.app and log in using your registered username and password. If you have forgotten your login details, use the password reset option on the login page or contact [email protected].
Click on your account icon in the top right corner of the heibaji platform and select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" section. This is where all of heibaji's safety tools are located, including deposit limits, session limits, take a break, and self-exclusion.
Click "Self-Exclusion" and select your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Read the confirmation information carefully before proceeding.
Enter your heibaji account password to confirm the self-exclusion. Your account will be closed immediately. You will receive a confirmation email at your registered address within a few minutes.
Any remaining balance in your heibaji account will be returned to your registered payment method (bKash, Nagad, or Rocket) within 3 to 5 business days of your self-exclusion being confirmed.
Our Promise
These are the specific commitments heibaji makes to every player on the platform. They are not aspirational — they are operational standards we hold ourselves to every day.
Heibaji verifies the age of every player at registration and again at first withdrawal. No one under 18 is permitted to hold a heibaji account.
Heibaji never targets self-excluded players or players who have shown signs of problem gambling with promotional offers or bonus communications.
All heibaji customer support staff receive regular training on identifying and responding to signs of problem gambling with empathy and professionalism.
Heibaji's platform monitors player behaviour patterns for signs of problem gambling and proactively reaches out to players who may need support.
Practical Advice
The vast majority of heibaji players never experience any problems with their gambling. They set a budget, stick to it, enjoy the games, and move on with their day. If you want to make sure you stay in that group, here are some practical habits that heibaji recommends to every player.
Before you open heibaji, decide how much money you are comfortable spending — not winning, spending. Treat it the same way you would treat a night out or a cinema ticket. Once that amount is gone, the session is over. Use heibaji's deposit limit tool to enforce this automatically so you never have to rely on willpower alone.
Losing sessions happen to every player on every platform, including heibaji. The worst thing you can do after a losing session is immediately deposit more money to try to win it back. The odds do not change because you are chasing — you are just spending more. If you have hit your loss limit for the day, log out of heibaji and come back another time.
It is easy to lose track of time when you are enjoying a game on heibaji. Use the session time limit tool to set a maximum session length, and enable reality check reminders so heibaji prompts you to take a break at regular intervals. A short break every hour is a healthy habit for any player.
Gambling while tired, stressed, or under the influence of alcohol or other substances significantly increases the risk of making poor decisions — spending more than you planned, chasing losses, or ignoring your own limits. Heibaji is best enjoyed when you are relaxed, clear-headed, and in a good headspace.
Consider setting up a separate bKash or Nagad wallet specifically for your heibaji deposits. Transfer only your pre-decided gambling budget into that wallet each month. This makes it much easier to track your spending and ensures that your essential expenses are never at risk from your heibaji activity.
If you are worried about your gambling — or about someone else's — talking about it is the most important first step. You can contact heibaji's support team at [email protected] for a confidential, non-judgmental conversation. Our team is available 24 hours a day, 7 days a week, and will never pressure you to continue playing.
Remember: Gambling on heibaji should always feel like a choice you are making freely, not something you feel compelled to do. If it ever stops feeling that way, heibaji's responsible gaming tools and support team are here for you — no questions asked, no judgment given.